FAQ
Questions? Answers.
Everything operators ask before switching to Gradius. Still stuck? Contact us.
FAQ
Frequently asked questions
Yes. Create your account, connect a MikroTik router, and publish a package — most operators go live the same day without a card upfront.
Yes. Gradius covers both PPPoE broadband and voucher or account-based hotspot networks. Static IP pool billing is not offered on marketing plans at this time.
In your country we integrate local and international gateways, plus partners such as M-Pesa, Airtel Money, MTN MoMo, Telebirr, IOTEC, Paystack, PayPal, and Flutterwave where enabled for your tenant. Renewals and top-ups reconcile in one ledger.
MikroTik RouterOS is fully supported today, along with Ruijie, Tenda, Ubiquiti, and Huawei OLT/CPE gear via RADIUS and standard NAS workflows.
Yes. Brand your hotspot login with your logos and messaging so subscribers see your ISP — not a generic template.
Message us on WhatsApp at +254 113 443 538 (international format) or use any email on the contact section. We typically reply within minutes during business hours.
Yes — contact us to set up a custom domain and branding for your captive portal and client-facing pages.
Yes. Gradius integrates with SmartOLT and supports OLT/ONU hardware from vendors like Huawei and VSOL alongside MikroTik-based hotspot and PPPoE networks.
No. You only pay a share of paid hotspot revenue and a per-seat PPPoE fee once you are live — see the pricing page for country-specific numbers.
Ready to try it yourself?
Register a tenant, connect a router, and publish a package — most teams go live the same day.